RETURNS AND EXCHANGES

Change of Mind/ Wrong Order:

For hygienic reasons, we do not do returns, refunds and/or exchanges, should you have ordered incorrect item(s) or have a change of mind.

Faulty/ Damaged/ Incorrect Items:

We pride ourselves on the quality of our products and ensure that all items are individually checked before shipping. However, If the goods you received are damaged (not including courier damage) or faulty in any way, or not what you originally ordered we will be happy to exchange the items or offer you a refund. Please contact us on customersupport@lasherrie.com within 3 days of receiving the product(s) with the below details:

-Order number

-Proof of purchase: Receipt/Invoice

-Original order and incorrect item received

-Photo and detailed description of the damage and/or fault (E.g. Location of damage/fault, extent of the damage)

Once we receive your query, it will be attended to by one of our friendly team within 14 working days.

We cannot accept returned goods that we reasonably believe have been used or for change of mind. In such circumstances, we will notify you that no refund will be available and will return such goods to you within 28 days of our notification.

For us to better assist, returned items must:

-Be returned in the original condition

-Be unused

-Be unopened

-Not show any signs of deliberate/intentional damage

-Include all items if a kit/pack was purchased

Approved Returns: Our friendly team will get in contact with you to organise an exchange or a refund.

Any returns will not be covered by LASHERRIE. Re-shipping of exchange items will be FREE of charge for New Zealand only.

Returns/ Unclaimed Packages:

Item(s) that are returned due to insufficient address, unclaimed or lost packages will not be refunded.

Please contact your local courier centre to resolve any issues regarding this matter. We ask that you double check all your details are entered correctly at checkout.