Frequently Asked Questions

Shipping

Free Shipping

We offer free shipping New Zealand Nationwide for orders over $50.

New Zealand & Australia

We have flat shipping rates for New Zealand and Australia nationwide except for rural addresses.

Due to the pandemic and staff shortages with the couriers, kindly allow an extra 1-3 business days to the expected delivery timeframe.

Orders placed over the weekend will be processed on the next business day.

You will be emailed with track and trace details by the couriers once it has been picked up for shipping.

New Zealand (1-3 Business days)

Non-Rural $7

Rural $10

Australia (5-14 Business days)

Non-Rural $15

Rural $20

International

International shipping is coming soon.

Partnership & Collaboration

Creators/ Influencers

Watch this space, details coming soon.

Brand Collaboration

Watch this space, details coming soon.

Sponsorship

Watch this space, details coming soon.

Beauty Artists

Watch this space, details coming soon.

Stockist Enquiry

Would like to stock us?

We are happy to receive queries of any order sizes.

Email us at partnership@lasherrie.com for any queries.

Build your business in partnership with Lasherrie.

Precautions

Allergies or Reactions

We encourage for you to review the ingredients of our items prior to your purchase.

These are provided on the website to help you identify any sensitivities you may have with certain ingredients.  

Due to the unique nature of individual bodies, we do not take responsibility for any reactions or allergy or provide compensation for health/medical care.

We ask that you do your own patch test prior to using our products and seek medical attention should you have any reactions.

Pregnancy and Lactation

If you are pregnant and/or lactating, WEEKEND LASHES can be used with ONLY FLEXI-BOND.

Please keep in mind that the body goes through many changes during this time and can often be a cause for hypersensitivity. We ask that you patch test first prior to using Flexi-Bond.

Not recommended for use when pregnant/lactating: Flexi Guard and Weekend Lashes Remover.

If in doubt, we recommend that you seek your own medical advice.

Patch Testing

Patch Testing is not necessary, but is recommended for those who are extra sensitive to cosmetic products.

This can be done at the comfort of your own home and make sure that you have access to medical services.

Returns & Exchanges

Change of Mind/ Wrong Order

For hygiene reasons, we do not do returns, refunds and/or exchanges, should you have ordered incorrect item(s) or have a change of mind.

Faulty/ Damaged/ Incorrect Items

We pride ourselves on the quality of our products and ensure that all items are individually checked before shipping. However, If the goods you received are damaged (not including courier damage) or faulty in any way, or not what you originally ordered we will be happy to exchange the items or offer you a refund. Please contact us on customersupport@lasherrie.com within 3 days of receiving the product(s) with the below details:

-Order number

-Proof of purchase: Receipt/Invoice

-Original order and incorrect item received

-Photo and detailed description of the damage and/or fault (E.g. Location of damage/fault, extent of the damage)

Once we receive your query, it will be attended to by one of our friendly team within 14 working days.

We cannot accept returned goods that we reasonably believe have been used or for change of mind. In such circumstances, we will notify you that no refund will be available and will return such goods to you within 28 days of our notification.

For us to better assist, returned items must:

-Be returned in the original condition

-Be unused

-Be unopened

-Not show any signs of deliberate/intentional damage

-Include all items if a kit/pack was purchased

Approved Returns: Our friendly team will get in contact with you to organise an exchange or a refund.

Any returns will not be covered by LASHERRIE. Re-shipping of exchange items will be FREE of charge for New Zealand only.

Returns/ Unclaimed Packages

Item(s) that are returned due to insufficient address, unclaimed or lost packages will not be refunded.

Please contact your local courier centre to resolve any issues regarding this matter. We ask that you double check all your details are entered correctly at checkout.

Lost Parcel/ Not Delivered

If you have not received your parcel or if you think it is missing, please contact the couriers. The couriers will be able to best support you in these instances. Once the goods have been handed over to the couriers, it is their responsibility to get it to you safely and within the delivery time frame.